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Terms & Conditions

Delivery times

We've teamed up with CourierPost to deliver your order, and depending on where you live, delivery is usually within 1-3 working days.

Back orders

If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.

Pricing & Billing

All pricing and billing through is in New Zealand Dollars ($NZD).

Receiving your order

When you've placed your order we'll send you an automated email to confirm we've received it so you know your payment went through. You will receive another email once your order is processed and shipped.

Please feel free to contact us if you have any other questions -

Shipping & Handling

We take great care to ensure your order is carefully packaged so you receive it in one piece! Should your goods be damaged upon delivery, then contact us so we can fix the problem. We only charge what it takes to get the product to your door, and don't believe in hidden charges or making money from delivery. We add only the taxes and duties as required by government laws.

Shipping prices apply to NZ only

Credit Card Security

We take credit card security very seriously and use fully secure shopping cart technology.


If you are not satisfied with the products you receive through Petpost, you can return them within 14 days and we will send you replacements or a refund. See our Refund Policy.

Reaching Us

We've been around since 1997 and are proud to be entirely New Zealand owned. We have a proven track record of looking after you and your best friend.

We are here to help with any queries you have, so dont' hesistate to contact us if you have any questions or queries at:

Monday to Friday - 8am to 4pm

0800 PETPOST (0800 738 767)

Petpost (Post For Your Pets Ltd)
9 Rose Road, Grey Lynn, Auckland 121

Remittance Terms

Your Credit card will be charged when you place your order.

Payment is required by prior to shipping orders.