Frequently Asked Questions

Prices are shown on each item, payment is via credit card. If you have ordered other items from Petpost, you will be charged separately for your PetSnaps photobook.

When you place an order you will receive an e-mail with your order number. When the store has printed the order you will receive another email with details on how long until you receive your order, depending on the delivery methods offered by each store. These email notifications will be separate to those you receive from Petpost.

Delivery is usually within 5 working days from the time you place your order. The delivery fees are outlined in  the table below. Freight is charged via PetSnaps, and it is seperate from the freight you may or not pay on any other  products you order from Petpost. It will couriered direct from PetSnaps.

1 unit	$9.95
2-3 units	$11.95
4-25 units	$15.95
26-50 units	$25.95

When extra features are added to the software, it will be automatically upgraded when you use it. Follow the instructions in the pop-up boxes. They will lead you through the download sequence so as you can successfully upgrade to the new version of the program.

The Make a Book online software was developed using Microsoft Internet Explorer technology to transfer digital images over the Internet. The software can be run on any PC that has an Internet connection and that has a Windows operating system (98SE/ME/2000/XP). Microsoft Internet Explorer (IE) 5.5 or higher should be installed on the PC, as certain IE components are needed

Sorry, we can't cater for Macs at the moment.

To ensure your Firewall & Virus scan allows the software to access the internet, set it up as an exception by clicking "allow" when the firewall popup box displays. This will vary, depending on the type of Firewall software you have installed. Hardware firewalls do not normally block the software as it only uses port 80 & 443.

You can edit your images in the image editing program of your choice before ordering your prints. Once you have selected the images for your order, the software offers the function "Edit Image" for cropping, rotating or flipping the image. You will be able to view the effects of your editing.

As the height-width ratio for digital images is normally different than that for prints from photo negatives, the software offers two methods to correct this problem. One method is printing the entire digital image on the selected print format (fit). This may result in white borders on the sides, as the height-width ratios are different. The other option is to fill the selected print size with the image . You can select one of these two options under "Edit".

Yes. Your personal data must be entered correctly. The order confirmation is sent to your e-mail address, as is the notice that the order has been processed. The telephone number is required so that you can be contacted in the unlikely event that there are problems or delays. Your information is not shared with others.

All Credit Card information is transmitted over an SSL connection. SSL (Secure Socket Layer) is a security protocol with which data is transmitted over an encrypted connection. This SSL connection is established automatically; the user need make no additional settings for this. All cards are cleared by worldpay and your data is secure.

The following table provides you with a minimum time for the transmission of images.

An exact time cannot be given due to differing connection speeds and connection problems. The indicated times should be seen as the transmission time under optimal conditions – the procedure may sometimes take somewhat longer. If you can't send your photo book over the internet, you should select the burn to CD option.

Just send the order again - you can save the book for the future. Photo books contain many images, often more than 100, so the time to send your finished job could be 30 to 60 minutes plus. Assuming you have broadband, just start the process and walk away.