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Frequently Asked Questions
This tells you more about Petpost and how we deliver our services to you. If you have any other questions, please give us a call toll-free on 0800 738 767. |
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All prices in $NZ for sale in New Zealand & include GST |
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Currently we are offering Free freight [mainland NZ with the one exception being rural ] for all orders over the Value of $100 or more.* For orders under $100 delivery costs $4.95 Nationwide - Mainland NZ* *Due to increased trasnsport costs we unavoidably had to add an aditional cost for rural deleiveries of $3.50 For an extra $5 we can deliver same day, on selected products to selected areas. Our automted stock system will highlight which products are available or you can check the list here. |
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Delivery is by courier and is usually achieved within 2-3 working days, if not sooner. We now have a same day option, for a small surcharge, available in selected areas on selected products. See our freight page for more information If you have a delivery preference, please enter it in the comments box |
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If a product is temporarily out of stock we will contact you by email and inform you of an expected delivery date. You can then cancel your order if desired. |
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Many Pet food companies offer buying incentives and loyalty schemes. We will honour any current schemes for qualifying purchases from Petpost. We will help you keep track of your ordering history. For more details , please email our customer services department. |
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If you are not satisfied with the products you receive through Petpost, You can return them, within 14 days and we will send you replacements or a refund. To return please repackage and mail to:Freepost Petpost,PO Box 98832,South Auckland Mail Center.
We would also love it if you would include a note on what exactly you found lacking (we want our customers to get a quality product, so if there is an area that we are missing then we want to know about it!) |
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You can pay online with confidence with our fully secure shopping cart software or by direct credit. If you prefer you can print out our order and send credit card details or cheque [NZ only] by post to Petpost Ltd , PO Box 98832 South Auckland Mail centre Auckland, New Zealand. |
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Quite possibly. We have an extensive network so we might be able to find what your looking for. Contact us at Info@petpost.co.nz |
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We have taken care to research and offer only quality and effective products, for your peace of mind. All are Veterinary approved by our team of Veterinarians. We have exclusive products, local hand made products as well as products from large and small, domestic and international suppliers. If you know of something you would like us to source for you, please email us. |
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The Petpost catalogue is regularly published and features many of the website products along with other information and specials. You can receive a Free copy by request. |
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Our free Petpost catalogue is published regularly and features many of the website products along with other information and specials. You can also ring our free phone during business hours 0800PETPOST 0800 738767 |
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We provide information on pet tips, behaviour, correct feeding and more. It’s all there under Solutions and Information. We also have affiliate Vets that are more than happy to give you advice. This information provided by Petpost site is for general educational purposes only. It is not a substitute for veterinary advice. Petpost recommends you should always consult your veterinarian for specific advice regarding diagnosis and treatment of your pet.
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We have taken care to research and offer only quality and effective products, for your peace of mind. We have exclusive products, local hand made products as well as products from large and small, domestic and international suppliers. If you know of something you would like us to source for you, please contact us. |
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Ask a Question
To submit a question please complete the form below and click the "Send" button.
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